![]() ![]() Solution 4: Run Windows Network Troubleshooter If you connect to your Wi-Fi network but still can’t browse the web on any device, you might need to contact your internet provider or the network equipment manufacturer for further assistance. To learn how to restart your network equipment, see Fix Wi-Fi connection issues in Windows. Restart your Wi-Fi router and modem, and then try to connect your Surface to your Wi-Fi network. Solution 3: Restart your modem and Wi-Fi router If you can’t connect on another device either, it might be a problem with your Wi-Fi router or modem. If you can connect to your Wi-Fi network, there might be a problem with your Surface. Try to connect to your Wi-Fi network on another device, such as your mobile phone or tablet. If you don’t see your Wi-Fi network listed in the available networks on your Surface, you should first make sure your network is available and working properly. Solution 2: Check your network on another device If you can now see your wireless network but still can’t access the internet, see Fix Wi-Fi connection issues in Windows for more solutions. If you still don’t see your network listed on your Surface, try Solution 4. ![]() Select Wi-Fi and make sure that Wi-Fi is On. įor Airplane mode, turn it On, then turn it back Off. Go to Start, and select Settings > Network & internet. Open Windows Update Solution 1: Turn airplane mode on and then back off Note: If you get connected to Wi-Fi, make sure you have the latest Windows updates, so you have the latest Wi-Fi network adapter driver installed. ![]()
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